- Reviews ( 1,064 )
- Q&A ( 62 )
Top of the non-bank lenders!
We tried to use Liberty in the past and had a non-interested liberty advisor. Everything seemed to be too hard and the loan wasn’t very large so it seemed they didn’t follow through with things. We tried Liberty again due to a change in our financial circumstance with my partner being on maternity leave. We approached a new advisor Jeremy Hill, who went above and beyond to get the deal over the line. Again it was a very small amount of $169k for a block of land. The work Jeremy put in was absolutely amazing, could not fault his work ethic or se.
Read more rvice. One thing we did find was Liberty assessors were painfully slow at times with a bit of doubling handling of documents etc. Fees are a little higher which we were aware of and were happy to pay to get the deal done. But in saying that the interest rates and products are much better than any non-bank lender in my opinion. Our experience with Jeremy was so good we not only referred him to multiple friends and colleagues but are in the process of refinancing our car loan and business loans through him. If it wasn’t for the slow turn around times with the assessment team I would give 5 stars for sure! I’m very glad we gave Liberty another chance 🙂
Hi Paddy,Thanks for taking the time to share your feedback! We’re thrilled Jeremy was able to assist you in such spectacular fashion this time around and for your feedback regarding assessment times.All the best with your other refinances! .
Friendly and helpful staff members! Charlie S was fantastic to deal with, thank you. From start to finish Charlie has made the whole process a smooth transaction and got the job completed.
Hi Sam,Thank you for providing such wonderful feedback about your experience with Charlie and the team.We are happy to hear everything was so smooth and fuss free for you.
Thank you so much Liberty!
I am so impressed with Liberty Finance and so thankful. Your application process is easy and stress free. Thank you for being approachable and for your very friendly efficient team.
Hi Carla,Thank you for letting us know how much you enjoyed your experience with your Liberty application.We appreciate you taking the time to share feedback about your experience with our team.
Fast and efficient
Charlie was extremely helpful, informative and got the process through for me in a short time frame. He was easy to communicate with and a pleasure to deal with. Thanks Charlie, I’ll use you again.
Hi Gabe,We really appreciate you taking the time to provide your wonderful feedback.It is great to hear you enjoyed your experience with Charlie and we look forward to assisting you further in the future.
Called this company so many times today. Spoke to different ones, who kept transferring me, in between being on hold, hung up on. Told to press all these different options, also told something different each time. A new customer who is now going elsewhere. Absolutely HOPELESS
Hi Michelle,Thanks for taking the time to provide your feedback. We aim to provide a fuss free experience for our customers and pride ourselves on the standard of service we provide. We’re sorry to h.
Read more ear your experience did not meet our high standards. Please feel free to send through your details via PM so we can reach out privately. Kind Regards, The Liberty Team
I missed one payment so they upped repayments by $150 a week big rip off. Dont use people you’ve been warned, they didnt care when i asked to review it.
Hi there, thanks for reaching out.Generally missing a payment requires one makeup payment, or temporarily increasing the next few payments instead. We’d love to take a look at this for you. Please se.
After 5 months of paying my loan off they say I owe more
The business was referred through a broker [Name Removed] from Brisbane. What a nightmare. We paid out the car loan 6 months ago on Payout Figure only to find out we now owe them $500. They change their website and nothing adds up. They could not answer basic math questions. Make sure you screen grab any information you pay or click on. The IT platform on this doesn’t make sense says we owe money but then click on the loans and it says $0.00 I understand there is exit fee.Rang 4 times with different answers for everything. Call centre and no c.
Read more are or doesn’t have the correct information. The accounts department won’t clarify basic information on the loan. They charged 9.87% interest (omg) then monthly service fee $7.70 and around $600 to exit. Basically looks like a start up company, poor platform, doesn’t integrate with their accounts department and no final notices are sent to customer when you pay it out. By chance I went there to the website and had to get interest statement for accountant and button had been removed. Then it was saying we owed them money. OMG. Payout figure is a payout figure. Not lets tact on exit and admin fee later on. After 5 months since the loan payday loans in Maryland has been paid off wouldn’t you send a statement to the person saying this the remaining amount? how unprofessional and I would not recommend them to anyone.